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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nancy Drew

March 12, 2025

5  out of  5
rating by Nancy Drew
"Hannah has helped me through a lot of changes in my policies- new car, moving to a different house and taking on property from my parents. She is so knowledgeable, and had to be patient in explaining things to me in all the changes in my life. It has been so much for me to take in and take on. In moving, I was so glad I was able to stay with this office."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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SH Shore

March 6, 2025

5  out of  5
rating by SH Shore
"Very happy with this office/branch of State Farm. The employees are always very helpful, very efficient and have excellent people skills. It’s always a pleasure when you call and we can count on our needs being met, effectively and efficiently. I highly recommend this branch/location Becki Taylor’s office with State Farm."
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Steve Ussery, Sr.

February 27, 2025

5  out of  5
rating by Steve Ussery, Sr.
"I had an excellent experience with changing my insurance to State Farm. Jessica Smith was wonderful to work with and made the transition easy and seamless. Highly recommend dealing with her and Becki Taylor State Farm."
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Brad Spencer

February 24, 2025

5  out of  5
rating by Brad Spencer
"I have been with state farm for over fifteen years I have left them for anyone else anytime I can save money or need assistance they have helped me every step of the way!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Nicholas Howard

February 21, 2025

5  out of  5
rating by Nicholas Howard
"Becki and her team have been a dream to work with since I switched from my old agent with State Farm! They found a ton of discounts my old agent didn't bother to inform me of, have been extremely responsive to every inquiry, and amazingly informative at every turn. Cannot recommend this team and State Farm enough. Update 2/2025: This team continues to be fantastic to work with, extremely helpful, and very good about sharing all the options and details. I truly cannot recommend them enough."
We responded:
"Thank you, Nicholas, for the insightful review! It makes our day hearing about how we were able to help wonderful customers like you with your insurance needs. We appreciate you letting us know about your positive experience working with our agency, and hope to keep serving your insurance needs for years to come!"
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Debbie Henson

February 10, 2025

5  out of  5
rating by Debbie Henson
"Hannah is always very friendly and helpful!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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disalvo4605

February 10, 2025

5  out of  5
rating by disalvo4605
"Always helpful and their knowledge base is top notch."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Chrystelle Vilfranc

January 23, 2025

5  out of  5
rating by Chrystelle Vilfranc
"I’ve been with this group since the early 2010s while living in Ohio. I appreciated how communicative they always were, I stuck with them even after moving out of state. Definitely recommend"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Nikki Edmonds

January 22, 2025

5  out of  5
rating by Nikki Edmonds
"Wonderful and friendly staff always explain and meet my needs. Would not exchange them for the world😊"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Kelly Wolfe

January 14, 2025

5  out of  5
rating by Kelly Wolfe
"I thoroughly enjoy and appreciate this agency's communications process. They are friendly, helpful and prioritize communication concerning their policies and reaching out to their clients. That is a very big deal to me. Thank you team Becki Taylor!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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curtis johnson

January 3, 2025

5  out of  5
rating by curtis johnson
"In and out after signing up for new car insurance, and saved a ton."
We responded:
"Thank you for your 5 star review! My State Farm team and I are happy to be your good neighbor!"
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Cindy Yeates

December 12, 2024

5  out of  5
rating by Cindy Yeates
"Nice staff and well deserved 5 stars. Great price. Knowledgeable"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Angelie Clymer

November 26, 2024

5  out of  5
rating by Angelie Clymer
"We’ve been with this State Farm office for many years. We’ve had a few accidents over the years and they have always helped us to easily navigate them, while not price gouging our rates. When my son started driving, his dad called many places for quotes that were astronomical. I called Becki Taylor’s office and got a very reasonable rate. They also helped us set him up with a safe driving device that has allowed us to decrease his rate over time. We are very happy with the service they provide and would highly recommend to anyone looking for a long term relationship with an insurance agent."
We responded:
"We are thankful for your feedback!!! We are happy to assist you with your insurance needs! Please let us know if we can help in any other way!"
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P L

November 21, 2024

5  out of  5
rating by P L
"Unreliable service, very knowledgeable and very responsive to any of my concerns in a prompt manner. Highly recommend"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Malia McKinney

November 16, 2024

5  out of  5
rating by Malia McKinney
"Great service!"
We responded:
"Thank you so Malia! We appreciate you trusting us with your insurance needs!! "
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Security Seal

November 9, 2024

5  out of  5
rating by Security Seal
"If you're looking for an insurance agent/agency, this is the place. After calling SIX different State Farm offices, this is the only State Farm agency that actually answered the phone (and continues to answer when I call). I have insured numerous assets with this particular agency, made countless visits to their office and always been made to feel like a friend, treated professionally and had my needs handled in an expedient fashion. I would highly recommend Becki Taylor's office and staff to others. :-)"
We responded:
"Thank you for much for this amazing review!! We enjoy working with customers like you for your insurance and financial needs!"
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Debbie

November 8, 2024

5  out of  5
rating by Debbie
"Had a great customer service experience with Jessica and Erica. Both were very nice and friendly and both were able to answer all my questions ."
We responded:
"Thank you so much for your kind review Debbie!! We appreciate your business!"
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Juanita Linville

November 7, 2024

5  out of  5
rating by Juanita Linville
"All of the people in this office are kind, professional and helpful. Becki took over our account, when our previous agent retired. All of our decades with SF have been great. 5 stars to her and her team always."
We responded:
"Wow! Thank you Juanita! We appreciate you taking the time to leave such a kind review. We enjoy working with you and David! Have a wonderful day!"
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Elizabeth Barnes

November 4, 2024

5  out of  5
rating by Elizabeth Barnes
"My husband had a fantastic experience today! He called up with lots of questions and all were answered in a positive and professional manner. We have always had a great experience with this office and they have taken good care of us and my in laws over the years."
We responded:
"Thank you so much for your kind words Elizabeth!! We enjoy working with customers like you! :) "
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John Okamoto

October 30, 2024

5  out of  5
rating by John Okamoto
"Called for help and received prompt accurate information (as usual) in a friendly and professional manner. Can’t recommend Becky and her crew more highly!!!"
We responded:
"Thank you so much John!! We appreciate you and your family!"
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Tracy Balentine

October 10, 2024

5  out of  5
rating by Tracy Balentine
"The person I spoke with was friendly, efficient, and very helpful."
We responded:
"Thank you Tracy!! :)"
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Bonnie Humphrey

September 23, 2024

5  out of  5
rating by Bonnie Humphrey
"Becki Taylor's State Farm office is awesome. We have had our insurance with her agency for many years. No matter what our need or issue is, their service is always expedite, professional, and effective. Today, I had the pleasure of talking with Debbie about an issue I was having with paying my bill and she took care of it in a matter of moments. I would highly recommend Becki Taylor State Farm if you want an agent who cares about their customers and provides exceptional customer service."
We responded:
"Bonnie, thank you for your wonderful review! I'm glad to know that our office has been able to meet your needs over the years with professional and effective service. It's great to hear that Debbie was able to assist you quickly with your billing issue. We truly appreciate your recommendation and are here to provide exceptional customer service. If you ever need anything else, don't hesitate to reach out. - Becki Taylor - State Farm Insurance Agent, Kettering, OH"
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Frank Perez

September 12, 2024

5  out of  5
rating by Frank Perez
"Best folks and company to deal with. Competent and pleasant. Very responsive for 30 years."
We responded:
"Thank you, Frank, for your kind words and for being with us for 30 years! We're glad to know you find our team competent and pleasant. Your satisfaction is our priority, and we appreciate your continued business. If you ever need anything, we're here to help. - Becki Taylor - State Farm Insurance Agent, Kettering, OH"
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George DeMarco

September 4, 2024

5  out of  5
rating by George DeMarco
"In the spirit of founding State Farm Agent, the quintessential “Good Neighbor” the late Aaron Zollars, Becki and her stalwart team of State Farm Associates, Hannah, Jessica, Olivia, Kayla, Erica, and Debbie have over many years provided us with the very best in home, auto, truck, and natural disaster insurance coverage and related services. Our lives are far the richer and more secure thanks to their individual and collective efforts on our behalf. Honest, expert, knowledgeable, efficient, and authentically compassionate, members of Ms. Taylor’s Team have consistently demonstrated their commitment to the highest quality of client service grounded in integrity and guided by unyielding ethical standards. In fidelity to their vocations to insure that indeed, “Like a Good Neighbor, State Farm, is There,” they are exemplary of the very best of America's insurance industry. Accordingly, unhesitatingly, and with due cause, my Wife Carolyn and I do recommend The Becki Taylor State Farm Agency of Kettering OH with the strongest endorsement possible. George M. DeMarco, Jr."
We responded:
"Thank you for your incredibly thoughtful review. I'm glad to hear that our team, including Hannah, Jessica, Olivia, Kayla, Erica, and Debbie, has been able to provide you and Carolyn with the best in home, auto, truck, and natural disaster insurance coverage. Your kind words about our commitment to integrity and high-quality service mean a lot to us. We are grateful for your strong endorsement and will continue to strive to be the "Good Neighbor" you can rely on. Should you need any further assistance, please don't hesitate to reach out. - Becki Taylor - State Farm Insurance Agent, Kettering, OH"
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Chrystal Gayheart

August 29, 2024

5  out of  5
rating by Chrystal Gayheart
"Hannah is absolutely wonderful. I honestly cannot say enough nice things about her. Everytime I have a question, she has a quick answer. She keeps me straight on all our insurance needs."
We responded:
"Hannah is indeed wonderful, Chrystal. I'm glad she has been able to provide quick answers and keep you on track with your insurance needs. We appreciate your kind words and look forward to continuing to assist you. If you have any more questions, don't hesitate to reach out. - Becki Taylor - State Farm Insurance Agent, Kettering, OH"